It's been like this since the beginning, I haven't even played, old Fifas went perfectly. I want to get the new one but I'm afraid the same thing will happen. In any case, my account is registered with Ea. I also don't know which email this account is on (but it should normally be my account).
I also don't know which email you used for the account or whether you have set up an authenticator. These are all things to remember when you set up an account.
Could you set it up yourself at the beginning? So when you started it for the first time.