I ordered an article from Amazon as usual. I bought a PSN card with my gift vouchers. After I ordered it, I got this message:
Good day,
we can't verify your identity. You will not be able to access your account or place orders until we confirm your details. Please do not try to create new accounts.
To clarify this matter, please send an invoice clearly stating your name and address to our secure fax line. This may be a telephone or utility bill or another utility bill.
Our fax number can be found on the help page of Amazon.de: http://www.amazon.de/...zon.de/fax
We will convert your fax into a secure electronic image. To protect your privacy, we restrict access to the payment information to a team of our account specialists.
Our customer service team can see that we have sent this e-mail. However, it can't see your fax or provide any further information about this matter.
We will answer your fax within 24 hours upon receipt.
regards
account specialist
Amazon.de
I do not know what to do, ask for help
Exactly what was mentioned in the e-mail. Did my friend have to do that at the beginning of the week?
For me it looks like a phishing attempt. When you get mail from Amazon, they usually talk to you by name. That is not the case here. Do not click on the link, but try to log in directly to the Amazon site. If necessary, you call Amazon and ask what is going on. In no case I would send the demanded fax. This procedure is completely unknown to me.
You are a minor!
You really do not have to be surprised that something like this is coming!
As long as you are under 18 years, ask your parents to order for you!
I have the data from my friend his mother, because I was visiting him I got it from her. This is not a fake thing.
This is not a phishing attempt! Just because you do not know, it does not mean that it could be fraud.
Rather, it is possible that the questioner is a minor and Amazon has noticed and a confirmation that the questioner is really of age.
I've noticed recently that Amazon is not quite as relaxed with orders as it was some time ago and often checks to see if the identity of the customer is right.
Then make yourself smart about this phishing method!
Why did not you mention that in your question? It is logical that with such a mess "identity problems" will emerge.
"Data from my friend his mother" What do you mean? Is it the Amazon account of his mother?
And why did YOU get this message then?
Everything sounds very mysterious and suspicious, what you are doing!
Does the mother know what's going on over her account?
No, I made it from my account, but only did the age check through his mother's ID. I have explained wrong I'm sorry.
You have an account, but take the ID card of a completely different person. What does that look like for Amazon? Sure, they want to check your identity now.
It's like YOU drive a car and show the driver's license at the police checkpoint!
Very clear fraud attempt!
Of course, your account will be blocked - and that's a good thing.
With liars and cheats Amazon wants to do NO business!
This is not phishing, but a legitimate identity check. FS has forged his identity.
Okay, then things will look different! Have now read the comments under your answer.
But was often here and I have already read about it on the Amazon help pages because I also found the fax with suspicion. Who has a private fax please? But you can also send by letter. I would insist on attachment by mail or bye fk off Amazon.
