Cod cold was bought but not playable?

eg
- in PlayStation
2

I bought Cod cold was today (online via the psn store) & when I wanted to open it there were no shop items available

I don't know what to do next

Hope someone here can help me

Me

Did you buy it with an offer or something, if not then get in touch with the Playstation contact service, I don't think anyone can help you.

eg

I didn't buy it when there was an offer