Black Desert - Standard package bought but no pearls?

I bought Black Desert for the Xbox a few days ago, it said that you would get 1000 pearls as a bonus and a companion, but I didn't get anything.

It's been a while since I played Black Desert, but it used to be that you got the items in the mailbox and picked them up there so the mailbox is actually practically always a submenu for you, but I can do that for you too don't say anymore