Cyberpunk 2077 refund Xbox one?

I bought Cyberpunk 2077, but was disappointed with the game and wanted to refund my money. So yesterday, December 21st, 2020, I got a message from Xbox live here it is:

You were recently denied a refund for Cyberpunk 2077. Since then, we've expanded our policies to offer refunds for this game. If you still want a refund please reply to the refund decision email we sent you and we will approve it, or visit support.xbox.com/contact-us for a call or chat to request.

I should now get a refund decision but this email has not yet been received.

Do you also have such problems or what are possible solutions that have helped you to victory, I thank you in advance for all the answers.

L.G. Conner

Are you sure there isn't something in the appendix? Or that this meant the previous email?

Otherwise just follow the alternative that is given to you

or visit support.xbox.com/contact-us to request a call or chat.

Have already used this help but is just a stupid bot that answers

And previous does not mean the first refund has not been accepted