Ps4 plus defective?

Aa
- in PlayStation
6

So according to ps4 I have no PS plus the sign on the top right next to my name is no longer there, furthermore all my games I bought are clear, I can still download them for free in the store, but they can no longer be found in the library by 17 01 2020 but according to ps4 no longer appears share play no longer works I also exchanged my old ps4 for the new Pro and got my PS Pro on primary I don't know if anything could happen but I just wanted to have mentioned it is a fact my games are not in the library and according to ps4 i have no PS plus although my subscription to 17 1 is urgently for help 😣😣

ja

Are you still registered with PSN? If not, you may have been blocked for a period of time

Because of insults or something

Da

You have to completely reset (initialize) the Ps4 pro once (quickly)

and then set up the whole console again, then go again

Most likely there's a software error

Aa

Have you ever had the problem?

Da

Yes, I did it like that and then I went

Aa

What do I have to consider what do I have to do aes beforehand so that nothing happens to my acc can you briefly write the steps for me? And are you sure that it works so that I have no PS plus even though I still have PS plus up to 17 1 is strange

Da

After the initialization and renewal of the firmware, your ps Plus subscription will work again or will also be displayed