How long does it take to provide proof of identity with Sony (PSN)?

Sa
- in PlayStation
4

I can't get into my account anymore, called support and they sent me an email with proof of identity for an ID. How long will it take for this to be processed and say and approved?

Dr

15 to 30 minutes. Depending on whether you can answer all the questions.

Sa

I answered everything on the phone. Then they sent me this mail yesterday and there's nothing there yet

Dr

Maybe you gave the wrong email…

Sa

I checked all of them

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