I sold a PS4 game on classifieds a week ago.
The game was sent last week on Tuesday (July 7th) in large letters (without tracking number).
I have a receipt from the post office and even a friend who can testify that I took the letter away.
According to the buyer, the letter has not yet arrived (July 14) and is understandably annoyed. He wants his money back now.
But first I would like to submit a research request to find out what happened to the letter. In theory, he can also tell me about a horse and the letter has been with him for a long time, even if I don't want to assume that he did.
How do I proceed? Transfer money blindly or wait and submit the research request?
Send smaller letters more often than large letters but this problem is completely unknown to me
With Ebay classified ads only cash and pickup.
You have identified uninsured shipping or no shipping method? Do you have a receipt? Yes you can place a research order, you do not have to send the money back
§ 447 BGB
Transfer of risk in the case of mail order purchases
(1) If the seller sends the sold item to a place other than the place of performance at the request of the buyer, the risk passes to the buyer as soon as the seller sends the item to the freight forwarder, the carrier or the person or person otherwise designated to carry out the shipment Delivered to the institution.
No we have not identified a shipping method.
And of course I also have the receipt
The game was sent in large letters last Tuesday (July 7th) (
without tracking number)
and that's the end of it.
the request for investigation will be empty. You will not get around a repayment, unless the buyer has expressly asked to ship uninsured.
Send him the request that you submit an application and it is good
I.e. That I'm actually off the hook? I have the receipt and even a friend as a witness who can confirm 100% that I sent the letter.
it is only about 40 euro but would like to know that I'm protected
I have made. But he doesn't want to wait until then
You have no "receipt", just a receipt for the purchase of postage stamps.
But that should be enough together with your friend's testimony to credibly insure the shipment, you do not have to prove it.
Place a research assignment, you don't have to do more.
And of course I also have the receipt
Once again:
You have no "receipt" (= proof of delivery), you only have a receipt for the purchase of postage stamps (= stamps), you should already know this difference.
I wasn't aware of the difference. Okay, now I know. I thank you!
Through the research nothing happens anyway, money will not get back either they will find the packet and send it to them or they will not find it
The question has nothing to do with ebay classified ads. You can also send a large letter if the purchase contract has been concluded in another way.
The search request usually takes a little over five months…
However, he bears the risk of shipping…
According to § 447 BGB, the buyer bears the risk of shipping and loss as soon as the seller has handed over the goods to the shipping service provider, and you can even prove it.
But because you are nice, you suggest that he make the application and when you receive the money from DHL, you send it to him.
According to § 447 BGB, the buyer bears the shipping and loss risk as soon as the seller has handed over the goods to the shipping service provider.
