Elgato HD60S + hangs?

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- in PlayStation
3

A buddy of is Streamer and until recently had a HD60S to integrate his PS4 in the stream and that ran completely without problems, no jerks nothing. Now he has gotten the HD60S + (he has a PS4 Pro and uses the passthrough) but there the picture always hangs, no matter if OBS, Streamlabs or the Elgato software. After the image has hung up, he must always restart his computer because otherwise displayed in the device manager that a device was not recognized. The question is, is that the card itself or is it just something with the software?
His PC consists of:
AMD Ryzen 5 2600
GTX 1650
16gb Ram

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Unfortunately I can't help directly:-(

BUT…

look at https://discord.gg/....gg/5SSEjp
this is a support server for elgato products

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Thank you in advance, have told him that.

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Unfortunately the link has expired: /