I didn't even get a new Xbox with integrated controller a week ago.
My friend was visiting and broke it.
Can I just exchange it at Saturn and get a new one, or do I have to exchange the whole Xbox right away? The Xbox is great and should stay like that.
No, the friend has to buy you a new one, there's nothing to exchange.
If your friend broke it, it is not covered by the guarantee. The guarantee only covers production damage and not destruction by others.
You could try regulating his liability insurance if he has one.
Your friend broke it and Saturn should exchange it?
How about if your friend buys you a new one? He broke it too…
Yes, but then he says: Yes, it wasn't me…
Depends on how he broke it. If he has peppered it on the wall then you'd better find a new friend. If something should have happened if he only had it in hand (without outside influence) you can swap it, you don't necessarily need a new friend
He pressed the buttons really hard, so that the back buttons squeak really loud, that's a significant disturbance when playing…
Can try to exchange should go through.
Yes, unfortunately the invoice does not say that the controller is included, so can I just get a new one with an invoice + packaging in Saturn? Want to keep the Xbox is already loaded with play money.
If he was there, the invoice also counts for the controller. As far as I know, you don't need any packaging. My packaging disappeared when I returned it, so I don't recommend it that way.
