Where's the email?

I sent my Xbox to Microsoft for repair on April 15th, 2020. In the pursuit of which it is this morning that it was dispatched. I have not yet received an email confirmation from you about the shipping. Why?

In addition, you have this status with UPS this morning: (FIG)

IS THAT NORMAL?

Now just wait and don't always put it

This means that the goods have been notified to UPS but have not yet been handed over or picked up

Is that normal? Are you 7 a.m. This morning?

How can you be so impatient, dude. Just wait and see, the crisis takes everything a little longer anyway, you can be glad that it went so quickly for you.

Yes, if I tell you in the morning, when you come by, take the package with you, you will know it this morning, but will only pick it up this evening. Sounds logical, but it is true

This is the fifth time that you have asked this. Now stop it, we're not speeding up the process…

And so that my answer is not deleted because of unnecessary content…:

This is still normal, it's registered with them so they can pick it up (at least something like that).