I'm desperate. I wanted to start the XBox One today and play a round comfortably. The following problem occurs:
If I switch on the XBox I would have to be able to select the HDMI entrance on the television. This does not work because the TV is supposedly not receiving any signal from the console. The XBox itself seems to work, because I hear the power supply hum and the XBox icon on the console lights up. I have already reviewed and tested the following:
HDMI cable is connected to the XBox at the correct output (HDMI Out)
On the TV, the HDMI cable is connected to the correct input (HDMI-In 1)
I tried 2 different HDMI cables
I've tried on the TV 3 different HDMI inputs
I have connected the XBox to a second TV
I made a special start with the XBox (hold the start button and the disk button for 10 seconds)
I'm starting to have ideas about what it could be. HDMI cable can hardly be it, television connection also not possible. The last thing I can think of is that maybe the connection "HDMI-OUT" on the XBox could be broken. But I can hardly imagine that, because a few weeks ago, everything still worked and I have not moved since.
Do you have an idea? Can I somehow check the connection to the XBox to see if it has a contact problem? I do not know where else I could get help. Warranty has expired and I would be quite frustrated if it were simply not usable anymore.
Do you have another TV, if so I would take a working HDML cable * and connect the Xbox to the TV.
If the Xbox on the TV works then the problem s.der other television. If the Xbox does not work then it is due to the hardware of the Xbox.
* An HDMI cable that can transfer other devices
So as I've mentioned, I've already tried it on 2 TVs and also with different HDMI cables. Or what do you mean with "HDML cable", that was a typo error or HDML is something other than HDMI?
In the link you will find some things you can try
Thanks for the link. Unfortunately it was already on this site and tried everything. An idea how I can best reach Xbox Support with my problem or is that relatively hopeless?
This is hopeless, they do not want to contact their customers as it seems
https://support.microsoft.com/...de/devices
Maybe you can find help with the problem
https://www.xbox-passion.de/forum.php
Thanks for the star, greeting andie
