Buyer claims Ps4 is broken?

Hey I sold a PS4 Now he has shown me a picture where the PS4 is broken… I sent them but with a clear conscience without any quirks. Now my question. Do I have to take the PS4 back?

Did you adjust the PS4 with pictures, where one sees that the damages were not yet present?

If so, then it happened on the transport and it was certainly as a package (insured shipping).

Or he has a broken PS4 himself and tries to pull you over the table and give you his broken one instead of your whole one. This would be indicated by the serial number. Possibly. Detect if you still have it from your device.

As it usually looks at ebay classifieds with return, I do not know exactly, because I make classifieds, as intended, only for cash pickup. Going there, look and if OK, then pay and take (no guarantee, no return), if not OK, then wish a nice day and go again.

But I sent it with a clear conscience

What does that mean?

Do I have to take the PS4 back?

There's never a right of withdrawal. So no.

But:

If the damaged horsepower is the one you sent (check serial number) and if there was shipping damage (which you unfortunately did not write about), and if you pack your horsepower in an inadequate manner (please read the Shipping Policy of the shipping company) Compare with your packaging), then you are responsible for the damage and must bear the repair costs, or in the case of a total loss the cost of buying a replacement equivalent PS.

You do not have to take back the damaged horsepower.

Without warranty, without return

A guarantee can't be excluded. Either you give it or not. You can't exclude what you do not give.

There's never a right to return. So you do not need to exclude it.

When and where did you sell the PS?

How do you know that this is your device?
Have you before the shipping serial number, etc. Listed or photocopied documents?
If not - do you still know where the PS was purchased?

Conclusion:

If the photo is all that the buyer wants to justify claims for, I think that is very questionable.

For me that looks more like the popular clone trick.

In this case, an identical but defective part will be returned to the seller.

For PC and Labtop, e.g. The hard drives replaced.

Since the hard disks were usually deleted before the sale, layers in particular will notice much later that they do not have a 500 GB hard disk, but only a 250 GB hard disk or even smaller.

In any case, the fact that not the whole device is shown fits this assumption.

The fact is:

Hard to imagine that it comes to such damage without damaging the outer packaging accordingly.

The legal situation:

With the so-called dispatch sale (transactions among private individuals) the buyer carries the dispatch risk.

The seller is liable if it can be shown that the transport damage was due to insufficient re-packaging.

The parcel company is usually liable to 500, - EUR for transport damage, which it has to answer.

Here are the chances, however, bad. With the transfer to the recipient, neighbors, etc., this confirms that the shipment was delivered in perfect condition.

Is this the only photo?

Thank you very much for the detailed explanation. Have the ps4 get back. Now really has to see how much memory she has left. Otherwise everything goes as normal. And PayPal has decided the case for me now. I do not have to return it. He can call anytime again if he wants to have Ps4.