Since yesterday I wanted to download apex legends for the ps4 again, now I have the following problem when I go to games I bought then go to apex legends is there and do not load as it should be when I click on start it does not show me applications found then I will be forwarded to the store where I can download it I click on load it shows me the error message that the download can't be added because apex legends is already installed on my ps4. And when I go to play my library under it is not shown to me, which indicates that it is not installed
I ask for urgent help with the problem because I have not found a solution to the problem myself on the Internet
Hi, unfortunately I can't help you either. Therefore, write to support immediately, they will surely help you. I would in your place but would reset the PS4 but only if you have the opportunity. So if you e.g. Playing an offline story game, I would wait for the answer from the support, that it may not be necessary to reset.
