GTA 5 Online heist mission doesn't start even though level 37?

So
- in PlayStation
7

Help?! I can't start the robbery on gta 5 on PS4 it only says it's unlocked from level 12 but I'm already level 37. I have the luxury apartment and the planning room… Would like to do this Flecca robbery but somehow don't call Lester and restart nothing helps that has been going on for a few days, before that I only did other jobs or went running and jz where I want to do the robbery it doesn't work or am I doing something wrong?

Sl

It was the same for me. I called rockstar and then they resolved it.

So

Where can you call?

Sl

There are rockstar call centers in Germany. I don't know the number. But rockstargames writes support in German.

So

Until jz every number I found on the internet doesn't exist: /

Sl

That can't be. There's a supporter still in existence. I'll have a look.

So

Thank you very much.

Sl

If you are unclear then write to me

https://support.rockstargames.com/de/