Bo4 bought but not playable, what to do?

I already had the beta of blackout mode back then, now I wanted to buy the whole game on Ps4, my money was withdrawn and everything was normal at first glance, I downloaded the game (it was already in the library because of the beta) just hold that it expired beta) and when I went into the game it said "The blackout beta has expired, please buy the full version of the game. So I pushed it up but there was nothing because I like the game Then I went back to the store myself and checked whether it said that I could buy it. But there was only "Open game". In addition, I always get an email when I buy a game this time I didn't get one, what can I do except install the game again? (what I'm doing now)

Maybe delete the B version first?

I already have, only that it is in the library and is rated as a whole game anyway, so if you download it you need as much storage space as for the right one and there's just the normal title then hold that it is only the beta version and you should buy the full version or activate it

I think you accidentally installed the beta and of course it expired. Make sure that you actually install the game you bought. If, contrary to expectations, it does not work afterwards, it is best to contact support.

It did not work again, I download the right game but in the game it is stated that I do not supposedly have the full version

OK, then I would contact support.

Thank you