Got a wrong article on Ebay classifieds?

I had bought a PS4 Pro on Ebay classifieds. Had paid by bank transfer. Now two broken Xbox 360 consoles arrived instead of the PS4.

I went straight to the police, they took the report, but a policeman said directly that the probability that the perpetrator would be caught is zero, because I have the burden of proof that no PS4 arrived because the seller also sent the insured item would have.

What can be done'm desperate for real?

When unpacking etc you should always make videos of it and pictures. Document EVERYTHING.

if not, bad cards. You have to prove it.

Write to eBay's support, maybe they can do something.

A policeman had said that not even that is proof because I took out the PS4 and could have just put the Xbox 360 consoles in if I wanted to.

Well, i will definitely end up in court. Stay tuned. You don't make that up. Document everything, chat histories etc. It also depends on what the seller has for a career with the police. If you have names there?!

Why should eBay get involved? They do not appear in the facts.

But it says above, he bought something on eBay and got something wrong. So I would write to support if they can do something.

EBay classified ad with prepayment.

This is an invitation to cheat.

The bottom line is that you won't be able to do anything anymore. Because the other variant is just as possible:

The buyer only claims that he received a defective / wrong part.

Let it be a lesson to you.

I would possibly sell the two Xbox as defective on eBay. I don't know if they're still traded.

Where do you read something from "eBay"?

eBay and eBay KA are roughly the same as Aldi and Lufthansa.

He might as well turn on Daimler customer service.

I had bought a PS4 Pro on Ebay classifieds. Had paid by bank transfer.

Don't you want to give me money too?

Now two broken Xbox 360 consoles arrived instead of the PS4.

Statistically, you can count yourself lucky to have got anything at all.

Usually you don't get anything.

however, a police officer said directly that the probability that the perpetrator would be caught is zero, because I have the burden of proof that no PS4 arrived

This becomes difficult insofar as you may never be able to catch the perpetrator, because it is a very simple straw man principle.