Why can't my headset give deep sounds?

Wh
- in Xbox
1

I recently bought a Hornet headset. I use it on PS4, Handy and XBOX. Suddenly I heard such a short crackle and I couldn't hear any sounds properly. It seems that the "bass" is broken. I'm very unsure about this. What should I do now?

ge

Could be that the bass membrane is torn. Can happen. If you've just bought the headset recently, that's what they call a "Monday product".

In this case, you have a 24-month dealer warranty or manufacturer warranty.

To make sure that something is really broken, connect the thing to a PC and do a sound check. The example here has a lot of bass. If the membrane is broken, you will hear a lot of distortion or cracking here: