Xbox one failed to buy help what to do?

I wanted to buy a movie (logan) for 5.99 was just on offer but if I want to buy it is just there

Contact Microsoft Support

Your payment can't be processed.

Below is then still: Jvg4kmzJXU + gA0iM.294.1.11.11

What should I do? For information I pay with cell phone

I do not know how about this:

MESSAGE TO MICROSOFT SUPPORT?

According to the message of the message, you should contact the support. As already mentioned, I would do that.

Apart from that, I think it's not possible to buy via mobile phone credit in the Microsoft store. For this you need Paypal, credit card or Microsoft credit.