Astro A50 Gen4 broken?

Hi, I recently bought the Astro A50 Gen 4, everything has worked so far. I connected it again, the LEDs at the docking station blink but don't hear any sound

When I make the ear cup (game sound chat controller) louder or quieter, I hear the sound it makes, but no game sound.

The settings in my Xbox are:

HDMI output, off

Bitstream output

Stereo uncompressed

Dolby Digital

I'm grateful for any answer, hope someone can help me

Call Support Warranty Complain.

Would be an option, but I don't see much hope there 😅 I'm not a technology expert, but could it be entirely due to the optical audio cable (believe that it is called)? Looks like you have to be more careful with the contacts and vll I only have a loose contact ^^

For me that would be the only solution to the problem

Then screw on XD

Screw on? Sorry stand on the line 😂