Xbox credit only bought for laptop or also for console?

So I bought an Xbox credit card (25 euro) beforehand and redeemed it on the laptop on the Xbox program now I wanted to buy Fifa points on my Xbox console but then it says I have a balance of 0.00 euro and on my laptop the program is 25 euro

what do I do Jz?

Are you signed in with the same account? And otherwise chat with the support.

Yes, I'm signed in with the same acc and thanks, I will try