I bought the Xbox Series S at Media Markt on Friday using Click & Collect. Unfortunately, I'm pretty disappointed with the console and had secretly hoped for more (to be honest, I don't want to justify myself exactly why and what).
In any case, I would like to return the Xbox and make use of my 14-day right of withdrawal. Is that possible with consoles since I've already used the console?
The 14-day right of withdrawal only applies to online purchases but not to shops
You can only hope for goodwill
You can't give back just like that.
But the purchase took place online. Only that you pick up the goods on site instead of having them delivered.
The customer sees the goods, orders and pays for them online.
In contrast to the local trade or meet and collect, he does not have the opportunity to view or check the goods on site before buying.
So it is clearly an online purchase and you have a 14-day exchange right.
