Is there a 24/7 hotline at Xbox or Microsoft, I bought a game digitally yesterday and since then my console and especially the game has been hanging?

Is there a 24/7 hotline at Xbox or Microsoft, I bought a game digitally yesterday and since then my console and especially the game has been hanging?

No. You can write to support. But first and foremost I would throw the game down again first

Can I also refund it then? Or cancel the purchase?

No. But it is also in the information when you buy the game.

Nonsense. Of course, he can still return the game, but there are a few requirements, such as that you must not have played it for more than 30 minutes and that you have bought it within 14 days.

No. If the game is bought from Microsoft for the Xbox, it is always very big that no refund is possible for the purchase.