A few days ago I bought a Nintendo 3DS privately and paid for goods & services via PayPal, i.e. With buyer protection. Then he arrived today.
The device was described as "in perfect condition", which also means that it works without problems.
However, an age restriction with a pin is activated in the device, so that I can neither use the 3D function nor reset the device etc.
So it is no longer fully functional.
I kindly wrote to the shop assistant that the device had arrived, but unfortunately there was a pin lock, which was never mentioned and should please send me the PIN.
Then she wrote that tomorrow she'll see if she still has the pin.
I found that quite astonishing, after all, she should have tested the device for functionality before selling it and noticed that there's this pin lock.
Since I would like to use the full functionality as quickly as possible, I explained to her that there was also the possibility that Nintendo would send a new PIN to her email address and she would then give me this pin. Or the possibility that she gives me the answer to her security question, which she gave as an alternative for the pin.
That would be the quickest and easiest. Since then I have not received an answer and am now quite frustrated because I was really looking forward to the device. I'm also afraid that no answer will come at all.
So and now to the real question:
If I actually don't get an answer (thought so until tomorrow evening), I would like to open a case with PayPal to get my money back. Of course, I would announce this step to her tonight.
How exactly does it work with PayPal, what do I have to consider and when or do I have to send the goods back to them at all? What are the chances of repaying the money?
When paying by PayPal goods & services you should log into your PayPal account and open a buyer protection case there, this can be done up to 180 days after purchase: http://www.paypal.com/...laint-view
And then PayPal decides everything else, nobody else.
And you should be of legal age, even when opening an account, otherwise the shot will backfire.
That's all there's, I'm just unsure of what exactly I have to / have to specify with PayPal and when and whether I have to send the DS back at all
Hi
So paypal initially keeps the money for protection. After you report a problem to PayPal, PayPal will check this case. You then have to prove that the goods are not as described and the seller must first prove that the goods were perfect when he sent them. But usually Paypal gives buyers the right just have to send the part back and get your money back.
That's why I no longer use PayPal. Because they usually agree with the buyer even though the seller is right.
Thank you for the detailed answer.
In this case, I'm definitely right, right?
Is a picture enough where you can see that a pin has to be entered as proof?
Gladly again:
Open the case as described, everything else is self-explanatory.
In this case, I'm definitely right, right?
PayPal speaks no right, PayPal makes decisions.
Is a picture enough where you can see that a pin has to be entered as proof?
May or may not be:
There have been cases where PayPal has requested an opinion, the cost is borne by the buyer.
Please do not make the mistake of considering PayPal as all-round carefree insurance, because you are not entitled to buyer protection.
It's best not to do anything. You say who runs your mother's PayPal account? Have you read the terms and conditions on PayPal? If you manage the account, you lied and applied for the account. They are very hard with LOCK.
You are a MINOR and must NOT use PayPal at all!
The use of PayPal is generally only allowed from the age of 18 - without exception!
If you cheated an illegal account with a fake date of birth, then this is:
Data falsification,
Terms and conditions violation
Breach of contract
Then you will NOT get buyer protection, but will be blocked - forever.
That's all there's…
Oh yes?
Your age of majority is well invented, then you can dress warmly if PayPal wants to have proof of your identity on this occasion:
Rejection of the buyer protection application and lifelong ban for you as a person.
Head shake…
"definitely right"
No! On the contrary!
You are definitely wrong because you are a minor and you are using PayPal illegally.
Who Says I'm Using It Illegally? My mother has the account, so don't talk if you have no idea. What is the garbage?
I didn't fake anything… The account belongs to my mother… My face!
You are also not allowed to use your mother's account! PayPal account holders are not allowed to let anyone else on their account - especially not minors!
Your mother violates the PayPal Terms of Service if she allows you to use her account.
YOU said that yourself! Read your own question!
You have bought.
You paid with PayPal.
And since you're a minor, that's illegal and illegal.
I bought and paid for it, yes. But with my mother's PayPal. It is of legal age and therefore it is legal
She paid it for me and I gave her the money… There's nothing illegal about it
Believe that everything has to do your mother since you egg. You have no right to use PayPal
Well, it doesn't matter whether I enter the amount or my mom, as long as I have your consent
You can easily remove the pin yourself:
