Sigh, I ordered a PS4 Pro in a bundle and a Nintendo Switch with Animal Crossing New Horizons from Saturn. Now the package arrived, as normal as already indicated in the DHL app. Only I was surprised that the courier gave me the package with one hand, even though it said 5 and a half kilograms. I opened it and when I was able to discreetly see that there was only a piece of packaging material, I went back down and was lucky that the messenger had to deliver one house further. When he came back I spoke to him and he said that it is not a problem and he then put a note on it. (For info I could see below that the adhesive strip had already been cut through and very cheaply sealed with 2 black plastic strips.
I called Saturn customer service and they said that I would either get the money or the same goods delivered again.
Only did I consider?
Can you possibly me. Help or give me advice? Because I worked really hard to spend 780.00 euro on consoles. And this is my first console that I buy for myself in my life. The switch is a gift for my brother. I'm afraid I'll be left there.
I thank you for any helpful answer.
I called Saturn customer service and they said that I would either get the money or the same goods delivered again.
What kind of answer do you expect here now?
Well, because the woman didn't look like she did it.
It would have been better to have another witness.
I hope he noted something useful there.
In principle, of course, you have the right to subsequent performance and you are dealing with a reputable company.
If it refuses, it will be difficult to prove. Then you would need the parcel carrier as a witness that the goods could not be included under any circumstances.
Thanks for the answer. I mean the courier was surprised that it weighed so easily. But the label said a little over 5 kilograms. And as I also wrote, the package was already open at the bottom and sealed again with a ribbon.
Honestly, you really can't rely on a single statement from any customer service representative. There are many companies where the blue sky is promised, the main thing is that the customer is out of the line again. Someone else does the return processing again. And there are others in the legal department. The customer service representative is unlikely to note this anywhere. So I can understand the doubts.
That's exactly why I'm worried, I mean I'm not a gold donkey either. And one of them was a present for my brother's birthday. Ufff.
Oh, I forgot to say that the status in my DHL app changed to "shipment refused".
That is good, then it is not considered open. That's the crux of the matter.
How far sticking point?
You can only refuse acceptance if the package is still unopened. But you opened it, so the acceptance couldn't have been refused. If the acceptance is refused and therefore not opened by you, it is beyond doubt that the goods were not included in the delivery and you did not simply pick them up.
This really takes a stone off my heart. And even if the hole I tore in it is never so big that the PS4 is silent because the switch and packaging fit through it.
If you notice that the weight does not fit under any circumstances, please refuse acceptance the next time and DO NOT open it.
Yes, thanks, I will get used to the future. Although I have never seen such a case. (And my anticipation of the content was greater than understanding that I shouldn't have assumed that)
I can understand that very well.
But do you think I had one, I say "understanding" DHL courier?
Yes, you were really lucky. A bureaucrat would not have taken it anymore. As I said, you didn't actually refuse to accept it.
Phew, more and more stones are falling from my heart. Thank you for helping me like this. And when you see me, you can see that I'm zero in trying to snatch the goods away and then ask for replacement. XD
But don't worry like that. Even if you sit at your own expense, it's not the end of the world. Annoying, but no ruinous damage.
No of course not. But as I said, I'm not a rich man and it is the first time that I "treat myself" to something and then something. And I can't fulfill this promise to my brother, it is sad. I can't just squander 780 euro
Yes, but it will be fine. I can understand that. When I opened my savings book a few years ago and transferred EUR 10,000 to a call money account, the transfer was lost straight away. Wasn't my fault. Still panic. But in the end everything was clear. Now just went stupid with you.
Well, well, I probably would have gotten more panil, but I think you're at a trustworthy bank and they can prove everything. Track your payments or transfers. I'm definitely grateful for your time.
