Does Amazon reset technical devices to factory settings?

I returned my Nintendo Switch to Amazon because the buttons no longer worked properly and forgot to reset them. So I wonder if Amazon will reset that before they do anything else with it.

No, Amazon doesn't do that

Can I do something about it? So maybe write to Amazon or something?

No 😃

And you're talking about a switch lite?

No I'm talking about the classic Nintendo Switch

Which buttons do not work on the switch? You use the joy cons and you could have had it exchanged separately. Without console