How do I get the lost content back?

I have returned a letter with a broken loose Nintendo DS game to a commercial eBay seller. Unfortunately the envelope tore open and arrived empty. Now he doesn't want to pay me the money back. Unfortunately, the letter was uninsured.

How do I get the contents of the letter back now? What happens to things that fall out at Swiss Post? Are they thrown in the garbage or kept?

am grateful for answers!

Someone stole that from the post. I had to talk to the post itself. To clear things up.

I already have it. They do not reimburse the costs.

No to find out who that was. You can make a report because of theft. But without evidence photos, I wouldn't believe anything either. And on Ebay you can also write to the support.

I already have it on eBay. A case was even opened. But closed. With the result that the seller does not have to pay.

Then you only have to go through the post with the advertisement.

You could report that to the police too, but it's unlikely that they'll track it.

Damn. Just mistakenly clicked on "helpful". But that's not the answer.

The game was not "stolen" but the envelope was torn open in the sorting system because it was not suitable for it. Normal envelopes are for stationery - not for goods. The letters run through automated systems, rollers and conveyor belts at high speed. If there was hard, edgy inside, the envelope tears open and things fall out. If this is on the floor under the machine, no one at the post office can understand where it belongs.

Therefore, you make yourself ridiculous with the advertisement.

If you want to send goods by letter, then they have to be in a large, padded envelope or, even better, in a box in maxi letter format. Then it arrives unscathed.

How old are you? This should actually be well known that you use an air cushion envelope when you want to send goods.

So it is your problem if the game fell out on one of the sorting belts because the envelope was torn open.

I'm 22. Unfortunately I didn't think that the envelope was too thin.

Then that's your problem. You have to pack it securely. Through damage one becomes smart.