Not received fifa points bought via app. How so?

I topped up my credit via the app (ps4) and also made in-game purchases via the app and bought fifa points for 39.99 euro and didn't receive them. Do I have to expect a waiting time? I bought something via app for the first time

If nothing changes after about 1 day, I would contact the support of the game with the purchase receipt.

I've been looking for the whole time I've written a mail to support.

I have a purchase confirmation email that should be enough or

Yes, actually, tell your congress the problem and then it should be resolved.

I don't think you can top up FIFA Coins via the app.

Points *

But it went from account