How often do I have to return my device for repairs to get my money back?

Ps4 bought

For repair after 1.5 months.

Reason: cooling runs in first gear. PS4 overheat this affects the PS4 so that the frame rate is completely in the basement. It looks like a flip book. Picture and sound no longer synchronized.

Have a new monitor, new cables, new controller, new SSD hard drive, cable technician line checked to be sure that it is not due to my hardware

PS4 came back, the repair job says Repaired. That was not true but the PS4 had a different serial number.

Problem was the same the cooler only runs in first gear again. For games with high demands, it has to cool more. So sent in again

Now it is back. Still other Ps4 according to serial number. The problem is the same!

I'm sick of this.

I once had a pro cooling her. Two friends have a slim they cool. One has the first generation PS4 that cools them.

I no longer trust the service from Sony. When can I ask for my money back?

In general, it's not fair that a new device is exchanged for one, you don't know how old it is. So if I buy a car and have done 5000 km with it, if this car has a fault, then I won't get a car with 80,000 that has no fault!

3x rework or replacement device should be reasonable. Then you have a right to "conversion" - which means: You can send the device back and have the purchase price reimbursed.

Exactly 2 times. After the 2nd unsuccessful attempt at rectification, you can withdraw from the purchase contract. So now this case has happened to you.

Why didn't you complain the first time you realized you got another one?

Thank you

Sure 3x?

Have you ever had that you had to send something in 3x?

Or do you suspect that it is 3x?

Doesn't work sony has special rights. Believe me, I really made a fuss. I wanted another. Han offered them to test them on site.

They say I had 2 weeks for an immediate exchange. I didn't really notice it in the first two weeks.

Barely had time to play.

An exchange is legally permissible when eliminating defects.

Yes, even if I'm against one, I don't know how old, I accept it, only it should at least work.

You can request that the purchase be reversed and your money back in full

Section 440, sentence 2 of the German Civil Code (BGB) regulates that a reworking of a defective item is generally deemed to have "failed after the unsuccessful second attempt". From this, however, one can't derive the right of the seller to always be allowed to make improvements at least twice.

https://www.rapopp.de/wie-viele-nachbesserungsversuche-stehen-dem-verkaeufer-zu/#:~:text=Das%20ist%20so%20nicht%20zutreffend,immer%20mindestens%20zweimal%20nachbessern%20darf

A scandal, did you try to contact the support team?

Yes they say the same as media markt.

I still have a PS4 at home. I borrowed it from a work colleague. It's the first generation ps4.

It runs normally and cools audibly.

Not mine. The fan always sounds the same (barely audible).

It is getting quite warm. The cables are very warm. Very warm air also comes out of the back.

The borrowed one blows almost cool air out of the back. It also blows out more air. It feels at least twice as cool.

I have now given you a third time for repairs. I have asked several times how often should I go through this because I have lost confidence in a smart repair. Said I want my money back. Got in response, they have to accept repair ".

That wasn't my question, but I kept getting this answer.

Anyway, I have no hope that it will work out now. She should be back in 10 days. If it hasn't gotten better, I'll get my money back. 3x should be enough for sure.

I see, I was completely wrong when I wrote that this was the case with you "now". The first delivery does not count for the improvement counter. 😅

Yes, you can get a new one 3 times, because only when the 3rd is broken, 2 attempts at improvement have failed, and only then can you withdraw from the purchase contract.