PS Now abbo can't be used?

I have activated a 3 month PSN voucher. It all worked out too. In the account under abbos it is also stated that it will be open until March 22nd. Is activated. But whenever you want to download or start a game, you get the following message

when starting a game:

Content can't be used. Your psn license can't be confirmed.

when downloading

Downloads are only available to the primary PS now subscriber. Go to the primary subscriber's account to download.

i don't find anything in support either

Is the account set to primary?

Have you redeemed the voucher on THIS account
Go to system settings, your profile and activate: Primary PS4