Otto refund, when is the money back?

sk
- in PlayStation
4

I had ordered a ps5 controller for my little brother, but he no longer wanted it. In any case, I then refunded it and handed the package over to the Hermes shop on Thursday last week. Now I have been waiting for my money since that day, but nothing is happening on the otto app, it says' Refunds registered (see picture) and that I should send it back by April 20th even though I have already sent it back. What happens if you don't receive the package by April 20th? Will I then no longer get the money or what will happen there?

Otto refund, when is the money back
nu

Something like this can take a while, they will probably first check the goods upon receipt before they refund the money.

sk

Yes, that's clear to me, but what if the package doesn't arrive by April 20th? Will I then no longer get the money or how? : /

nu

First of all, the package will still arrive by then.

And as far as the contractual formalities are concerned, you should know that, you have accepted the sales and return conditions there with your purchase. Just read what they write about it or, if necessary, ask Otto…

sk

I only handed in my parcel at the Hermes parcel shop and then I received a parcel label. There was nothing more and nothing more was told to me, except that I supposedly got the money by Thursday, but already on Friday