I recently sold a Stadia Premiere Edition on Ebay, the item was new and still shrink-wrapped and also described as such, now the buyer writes that the controller can't be charged, I still have to take the item back or he can exchange it on Google to let
No, as a private seller you do not have to offer a warranty.
Have you explicitly excluded the guarantee?
Thanks for the quick reply, but could he theoretically request a replacement or repair from Google? Because the guarantee is still valid
No not explicitly, could he also request an exchange / repair from Google, because the guarantee is still valid?
As a private seller, you don't have to give a guarantee. And if the article was actually in the original packaging (evidence?) Nobody will suspect that you have fraudulently deceived.
What do you want to exchange on 'Google'? Google doesn't sell anything…
The guarantee can / must be requested from the first seller / manufacturer. In the simplest case, you send your buyer the original invoice, then he can take care of it (e.g. With 'your' invoice from the manufacturer)
The warranty rights apply regardless of whether you are a private seller or commercially active. However, as a private person, you can completely exclude them by contract, for example via terms and conditions. If you did that in your ad, the buyer is unlucky. If you haven't, you have to take care of the shortage.
If the guarantee is still valid then yes. However, I'm not familiar with the manufacturer's terms and conditions and therefore can't say whether a guarantee applies in the event of resale.
Thanks for the quick answer, the product is from Google, so exchange / request repairs at Google, that's what I meant
It doesn't matter what he does with it now. You did your part of the sale. You are out.
How did the buyer pay, by transfer or PayPal?
Paypal
No, as a private seller you do not have to offer a warranty.
Vice versa:
If he does not effectively exclude the guarantee, then he does offer it.
Fine.
Then you know what happens if the buyer opens a buyer protection case because of an article that differs from the description.
Don't offer anyway. But they should be excluded. Otherwise it is valid for 2 years.
And I meant the seller. You will have bought the part through some dealer, right?
In fact, if you sell something without an exclusion of warranty, you are initially liable for its freedom from defects.
However, in the case of a private sale, your buyer has to prove to you that it was defective when it was shipped (and not the other way around).
For example, if it broke the first time it was switched on, then you are - theoretically - out of it.
Therefore the suggestion to meet 'in the middle'. You leave the original invoice to him and he takes care of the processing at the dealer / manufacturer.
But it is clear that your salesperson can of course cause stress because of the lack of exclusion.
Reverse processing 'underhand' would be possible, whereby you are left with a few costs.
As a private seller, you don't have to give a guarantee.
Completely correct, nobody has to give a "guarantee".
But he should have excluded the guarantee, which he said he did not do.
And then he also voluntarily accepted PayPal…
Private and general terms and conditions is a bad combination.
