Was banned in Twitch for 24h but 24h is now over and is still not released?

I was banned in stream because I had streamed a private server, and yes normal white people should have been released for 30 minutes but I'm still not white why?

Ask the support you can find in the imprint

How long does it take for them to write back?

Can go fast or long as the Corona time is currently, there are many in Twitch and then many come, so I guess a day