I wrote an e-mail to Twitch Support on Sunday (20.01.2019) (to purchasesupport@twitch.tv) and, except for an automatic e-mail, I have not received a reply yet.
My question is: is this a normal wait? I mean, I do not want the Twitch people to unnecessarily go to the cookie and ask.
And maybe someone has already made experiences with the Twitch support? If yes, which?
I think that's a normal wait, yes
Twitch has a miserable service.
If you get an answer, it's like Christmas and a birthday together.
if they can then respond to your concerns and help you, then this is a lottery win.
What do you have for a concern?
About 8 months ago, I subscribed to a channel on Twitch. Had this subscription until now. (So it seems that it always has to be extended by itself, so I wanted to)
Now it is, for whatever reason, seemingly no longer been extended or no longer there.
My questions would have been:
1. Why the subscription is gone once
2. Whether I can keep my loyalty badge with the streamer. (I read that you can easily extend within one month after the subs - is that correct?)
To 2. Can I tell you that this is no longer true. This has changed twitch now. The sub months are now preserved if you do not subscribe for a while.
to 1. Hm. Have you been temporarily banished?
To 1. No, I was not banned. But the answer to 1. Was not that important to me anyway
To 2. I'm sorry, but I did not quite understand your answer. Do you think that if I subscribe now, I will get my 8 months badge again?
Yes that's right. Previously you lost your long month badge if you did not subscribe within 30 days. This has been changed now. So if you do not subscribe for 2 months, or longer, that does not matter anymore.
Has worked, thank you!
