Cities Skylines season pass 2? (Xbox one)?

I want to get the new updates with the Season Pass. Unfortunately, the messages below always come. There's no information to whom these "confirmations" go, and I get nothing. What could I do?

Wait until one of your guardians or the person who owns the parent email reads the email and allows it. It is there.

I'm the guardian…

Then look in your emails

I did not get any

Check your spam and check the email you have specified