Exchange at MediaMarkt due to display errors?

Jo
- in Nintendo
12

Hey guys I bought a Nintendo switch lite yesterday and yesterday it went perfectly. Today, however, when I wanted to turn on the console, I saw a display error. Even after a reset, nothing worked. Can I return the console to MediaMarkt and get a new one? Or how would that work? Do I have the right to an exchange?

Exchange at MediaMarkt due to display errors
dr

You can give back, take the invoice with you and I will get a new one

Be

You can submit them as a warranty claim in the service area. It will be sent there and then you will either get a new one or a repaired one.

Jo

Do I have to pay anything extra for this? I only got it yesterday

We

Yes you can exchange, is clearly a technical defect.

We

No you don't have to pay anything.

Jo

Do I have to put it back in its original packaging? So with the box etc?

We

Yes you should. And take the bill with you. Everything in there was charging cable back in the box. If you don't have it, take it with you

Jo

Okay thanks

We

Gladly

Be

No, you don't have to. If they say it's your fault, then ask if you want to pay for a repair.

ed

Sorry read out 😅

Jo

I actually disposed of the box, is that bad?