New ps4 controller does not connect?

co
- in PlayStation
5

Hello today I bought a new ps4 wireless controller. I'm still connected to my old one, but I can't connect to the new one. When I go to Bluetooth devices and choose a controller, it says press the Ps key to use the controller. When I do that, the controller lights up, but then it disappears directly, it is simply not connected. My controller is also connected to the cable on the ps4. Can someone help me? Do I have to remove my old controller from the Bluetooth devices that I can connect to the new one or how?

Su

You need to connect it to your PS4 briefly with a cable

co

I have

Ar

Yes, first remove the old controller. Then try again.

Su

You have to pull the gag again, that's how it worked for me

co

I have no success