Don't have an xbox game pass even though I paid for it?

Jo
- in Xbox
2

Yesterday I bought an xbox credit card so that I can buy the xbox game pass ultimate. Just for infi I don't have a credit card or PayPal card. By the way, I was already a subscriber, but the whole time I was told that I can't buy it because I already have this product and I just have to extend it then I bought it but didn't work all the time because I should have entered a payment method. Today I tried again and then saw that my credit is gone, but I still don't have an xbox game pass ultimate so I wanted to ask what I should do now

Me

We can't help you with purchase problems.

Please write to Microsoft support.

Jo

All good got my xbox game pass ultimate 1 day later