Xbox One controller headset plug broken?

I have a problem with my Xbox one controller z.By when I connect my / my headphones / headset, the Xbox does not recognize this and then I can't hear any sound and this problem was so far with me 3 times so with different controllers. And I wanted to know jz whether the plug for the headphones / headsets is broken or I can fix it differently. And by the way, my Xbox one controller is already on the / the newest version / version.

These symptoms indicate a defect in the controller.

Please contact the support of your console, the colleagues on site will explain further measures.

But are the Xbox controllers really so badly processed that can happen 3 times in a row?

The engineers are working on a better design. We often had to find out that the charging and headphone sockets are broken.

Accordingly, the necessary measures are taken by Microsoft.

You have a warranty claim if you have purchased the controller from one of the Microsoft contractors.