Nintendo Switch won't charge?

My switch is not charging, it is new and it is the first time that the battery is really empty.

So the console went out by itself because the battery was empty. I then put it on the power supply and it just won't charge. I also put it on the dock, but it doesn't charge there either. She appears to be dead.

Is this a known problem? Is it broken?

What should I do?

If the battery is completely empty, it can take a while before the charging process begins. Just plug it in and wait

Yes it actually always shows the charging on the display but that wasn't that it didn't draw any electricity it was now on the charger for half an hour

Just hang up and wait