PS5 controller is Sony's serious?

Unpack it, see this, are you serious?

What's the problem? Everything looks normal

Where is the X button?

Otherwise they wouldn't have planned it that way.

you'll have to live with that.

I don't know how this can happen, but I would advise you to contact Sony if possible and / or have the controller complained.

Maybe a product defect. You can try to complain if it bothers you

That is also not intended. ^^

You can try with a complaint, but if the button works correctly, that's not a big problem.

In addition, such manufacturing defects can often be sold as a collector's item.

To the idea with the collector's value:

You can install the wrong buttons yourself within 1-2 minutes, so it won't work.