Connect HyperX Cloud2 headset to PS4?

So today I bought the HyperX Cloud II headset. I play on the console (PS4) and the HyperX Cloud II headset comes with a USB port and a normal jack that can be connected to the controller. But when I connect it to the USB port on my PS4, I hear everything and can also activate the 7.1 surround sound, but my microphone doesn't work, it is connected but the others don't hear me and I've already raised the level. If I try the jack connection everything works but then I don't have the 7.1 surround sound. It is also not possible on the PC with the USB connection, I can activate the surround sound and I can hear everything, but I can't speak with the microphone.
I wanted to ask if someone has a solution or a fix

Thanks in advance

Remove and insert the blade connector into the controller.

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