I just bought 2x 25 euro credit from amazon PSN, but then I received an email that said: Due to a problem with the payment method you provided, we could not debit your account for your order.
I have now tried to contact customer service, but they can only be reached from 6 a.m.
The email also said the following: We canceled your order because neither direct debit nor payment by invoice can be used as a method of payment.
If you are still interested in these items, please order them again and use a credit card as payment method. If you place the order again with a payment method other than credit card, e.g. B. By direct debit or payment by invoice, this order will also be canceled.
I had the problem recently and the lady from customer service said to me that she now has to clarify it very quickly so that it can be canceled.
What should I do now? I can't reach the service department either, and maybe it would be too late at 6 a.m. I actually want to have the PSN credit or the codes for it, but I didn't get them. Will amazon still withdraw money from my account?
Your account has not been debited, i.e. You have not paid so of course you will not get a code
Yes, I thought that too and thought about whether I should get new codes with 20 euro because with 20 it works. Namely, I got 20 euro once and 25 euro twice. I have now considered getting 2 more 20 euro codes and one for 10 but I prefer to call and have it canceled before I get the other codes, or what do you think
You can buy something like that in the shop then you would not have these problems.
To be on the safe side, I would cancel everything, otherwise they might completely block you for purchases. Tomorrow to the bank, withdraw money in a shop and get the balance there
You haven't bought anything - they couldn't debit your account - → nothing bought
why too late? You haven't bought anything
oh: the hotline is only manned from 6 a.m. To midnight
what a cheek. Why not 24 hours
You can't cancel PSN credit that's the problem. That's why they have to do it, but it's closed.
Then go to sleep and clarify tomorrow, if your money has been debited, the sales contract is valid and you have to get your code, if not then not. So no matter how, you don't have to worry, it's just a little annoying
On their side there's 24h online customer service
No. It is not debited.
You should get a credit card. There are enough free, partly virtual ones created in apps in 1 minute.
My Mastercard is now my main bank card.
OK thanks
100% sure that it will not be charged? I'm just a little afraid that you will still debit and I won't get a code
If it is debited and you still do not get any codes, then you report to the police that you have been ripped off, but first contact Amazon first.
