Psn account locked can't access me with a new account on the psn app?

Th
- in PlayStation
4

My old psn account was permanently blocked. I bought a new psn account now I can't access the psn app with the new always get the errors.

St

What did you do to stop your Acc?

Th

Nothing, was playing the day before yesterday, and since I was apparently too good, I was insulted by a message, have reported directly without writing anything. The next day I get an e-mail where I was permanently blocked for offensive language & pictures. What I did not do at all.

St

Do you have the one screen of it? And if so, can't you turn to customer service?

Then you do not need a new Acc

Th

I tried that can't help because the thought.