About 10 days ago someone went into my Amazon account and bought a 50 euro PSN card with my bank details. I immediately changed my password and removed my bank details. I saw that a new bank account was added (from a "HSBC TRINKHAUS UND BURKHARDT AG"). This was then linked to my billing address.
I couldn't cancel the 50 euro PSN card, so I contacted Amazon via Support Chat. There I described the situation and they told me that my account should be blocked within 48 hours. And the order and payment is withdrawn. After the blocking I should get a link with which I can reset my password. My account was blocked within 48 hours and since the blocking (6 days ago) I have not received a message from Amazon.
If I want to log in and get the password, my password is not valid. And when I go to reset my password, I can do it via SMS or email. With either of these, I don't get a password reset message.
Is it normal for it to take so long to unlock?
Have you at least filed a complaint beforehand so that the misused bank account can be investigated?
And your Mailaddy still belongs to the Amazon account?
With bad luck you are in a support loop from employees who do not care about you and can follow any progress for weeks.
No, I have not filed a complaint. And the email still belongs to the account as it is displayed when you log in. Can the support over the phone help?
There's nothing else but support. Hope you are not put off all the time. There's no end to this.
