I have for about 5 months of continuous problems with the Internet, it is while playing at the PS4 via LAN cable (lags, jerks, etc.), s.PC via LAN cable (pages take a long time to lay, videos hang on) exactly like on the phone via WLAN. It was just about the 20th felt a technician there (the way it did exactly the same as everyone else even though I realize that it does not bring anything) has now confirmed to me that there's a line error he himself can't fix.
But apart from the problems I have had for 5 months, I have now since 2 days no Internet! I should wait until Tuesday until an expert calls me to make an appointment and then wait until he comes here. I mean that can't be but have no Internet at all no problem router is on, restarted everything tried nothing is neither PC, console and mobile!
You can't leave a customer without internet?!
Sure it's possible. If there's an error or a malfunction, you also have to get along without Internet. Gambling or not.
Was with me sometimes the case, only with another provider. People can't bring you the internet right now. Unfortunately, it happens before Pentecost, but that's how it is. Be glad you have electricity at all.
You can also deal differently.
You have contractually assured with the Telekom, that a malfunction within 24 hours is fixed. If this is not the case, you have a claim for compensation (even if you do not bring much money at the end of 4 days, pro rata from the monthly bill).
If you have already reported the incident and nothing has happened yet, you can of course ask again.
You can z.b. Call the hotline and ask how / when it goes on, that should tell you the status of your fault. If you really have a special department (service engineer z.b.) it may be that you have to wait a day or two for an appointment, but that should be quietly controlled and passed on again.
ahso… You say you have problems for 5 months… Does the telekom also chon since 5 months? If so, you can certainly do something there. If no, of course, is stupid. Claim only from then when you report.
I'm currently the least interested in gambling that was just one example! I pay money, do you understand MONEY for a performance that has not been done properly for 5 months and not for 2 days?
Of course I can deal differently with such weather I'm out there, but I would like to come home now and even if I'm in the evening. Amazon Prime which is not possible
Well, the contract he signed says otherwise.
There's certainly not in it "then they are just different times". But rather a deadline within the error must be eliminated.
But you can do something with absolute certainty!
And yet there's much worse. Do you think that you are the only one with problems?
The people are not robots and have other customers. On holidays and on weekends, the least is to be expected.
The world is not just Internet.
Not on weekends and public holidays.
I really have too much patience. There are already so many technicians waiting for me because I can't count it any more and all have always done exactly the same although you are very aware of the error comes from somewhere else. You speak of 24 hours. I've been waiting for almost 5 months (since 13.02.2019) and by the way I have not had any internet for 2 days and now I want to continue without internet
Mon-Sat is business day, today is working day.
The service is also available on public holidays, only the 24-hour deadline does not count on Sundays and holidays, but this is not valid if he has had problems for 5 months.
Even if he does not get an appointment for Sunday or Monday (holiday), he can make it out for tuesday. Also on Sunday.
@ QueenJay nothing against you really but that makes absolutely no sense what you write. It is a contract that I pay myself every month and as @Uulzos has already written is certainly not inside "then they are just busy anderst". Of course, the other customers have but it is their job to perform the performance is also legally required by the way
From the stand I can natülcih understand badly what has happened so far, but so much patience is not necessary.
You can officially complain, certainly not wrong in the long run. You can also set deadlines and above all you can claim compensation.
Is close to you and also works well in my experience.
Why the mistake itself takes so long is the other question… Either the technicians are turning in a circle or the cause is really no one.
Ah, so you're okay with me. That was what I was talking about. He wants someone to come over and that will certainly not be on weekends or public holidays. He has to wait until Tuesday. He apparently does not want that, so he has bad luck and now has to deal differently.
I have been with three different providers and it has always been the same. It usually happens on the weekend. You have to wait until Monday or, as in the case, until Tuesday. Excitement brings nothing.
You're upset about such nonsense. It's weekend, no one comes to you. You have no choice but to wait until Tuesday.
Understand it
Queen, no, I said today is Saturday. Today is working day. It is now 9:30 … Until 19:00, the field service of the Telekom is now quite regular in the service. That is still 9 studies in which someone could come today. That in advance. Depending on the situation, however, it is also possible to work tomorrow or on public holidays. There will be no "normal" appointments with 24h contracts made (there's also 8h service, as can also quite normal on Sundays and holidays appointments make), but if larger work to do, apssieren on Sundays.
The cause was indeed "apparently" found as I was told a line error. I've already complained, deadlines set etc. But nothing happens. They say I get a "compensation" if the error has been completely fixed because I'm curious.
And to be honest, I do not really want to make special announcements because if the Internet is up and running it works out right! But as I said sometime I really have no desire.
But nobody will. Tuesday will come one. It has always been that way and it will stay that way. If it does not suit him, he should go to other providers on the alarm clock.
I would not bet on that.
but, of course, understand what you mean.
@ QueueJay what's up with you? XD
Have you read over that I've had problems for 5 months?
I'm genuinely sorry that these challenges are coming up at the port. That the frustration level continues to rise, I can understand.
Of course, we also want your connection to run without problems.
Sometimes the devil is in the details and the mistake is not always obvious. It is important that we get informed so that we can act. That an expert is now taking care of the matter is very good.
Of course you have the right to complain to us if something is not working. And there's always a solution. It is right and sensible to take care of compensation as soon as everything starts running again.
That it is so annoying is annoying, but I'm sure that the colleague will give everything, so you can use your connection soon again trouble-free. That's also what's most important. Everything else can then be clarified.
If you still need support, feel free to contact me. At the moment all levers are set in motion.
I lost hope in telecom. It was actually said that today will be an expert, but it was just a normal technician he has done just like ALL others the same
In addition, I have for 2 days absolutely no Internet and you let me now at least until Tuesday without internet wait when an "expert" calls and makes an appointment. Great customer service
