Twitch drops error message?

I can't pick up my pond drops from R6 because I always get in touch with support, they say they have no idea what I do and I have had the problem since 8/22/2020 what I do?

There are 2 possibilities

You did not meet the criteria
The offer has expired

Make sure that you redeem the items as long as the offer is available

/ Tara / email: jeyley4@gmail.com

1 I've done everything

2 how long have the things been going on?

3 what soles I do with the email

1: ok

2: 1 week

3: Please write to us if you have any questions.

Yes, OK, thanks, the support said I had to wait the sole but that didn't bring anything to Dan.

I'm sorry no