So I just bought an xbox series
When you switch it on for the first time, it does an update and that's my problem.
The console keeps losing connection and then there are problems with update
I have the perfect solution for you, I'll send you a link right away, where you can choose between chat support or a phone call, but they are only open until 6 p.m., so sleep over it for one night.
Here is the official Xbox Live Support Link https://support.xbox.com/...contact-us
I recommend the chat, you don't understand on the phone.
This is not what the support is actually intended for.
This can also be solved in other ways.
Are you in there via Wi-Fi? If so, do you have the option of connecting the Xbox to a cable for the update?
Over lan is the same problem
Yes, and how.
Will probably be due to the router.
Start anew.
