Headset connected to Ps4 controller nothing audible?

I ordered a headset and I plugged it in normally and can't hear anything. In the audio settings I set a headset connected to the controller. I do not hear anything.

Does the headset work on a cell phone, for example, or does it not work at all?

It doesn't work on the cell phone either

What is the name of the headset?

So far it sounds like it's broken.

Does the headset itself have a volume control? Maybe it's at the bottom!

I just ordered it

It can still be broken, maybe look again if you can change the volume. It may be that it is very quiet.

Otherwise you could give the name once, then someone can help you better.

Thank you