How long does Playstation Support take to fix a problem?

I wanted to ask if you know how long it takes for the ps4 support to fix a problem. You already wrote me today that you wanted to fix it, just ask if you know how long something like this could take

Shouldn't take too long otherwise just give me a call I made it before The people there are actually super relaxed (in my experience)

Did you fix the problem within a few hours?

At the time, I was pretty impatient and after about an hour I had already called, although that's actually nonsense considering how many customers Sony has

After the call but it took a while and then we went again afterwards